A credit card is required to reserve your appointment.
(THIS DOES NOT PAY FOR YOUR APPOINTMENT; THIS IS JUST TO RESERVE YOUR TIME)
To avoid our cancellation fee of 50% of the service cost, we ask that your appointment be cancelled no less than 24-hours prior to your appointment time.
All cancellations MUST be communicated directly to AMC by calling the office at
260-925-4500.
Confirmations are made 72-hours prior by email/text giving you adequate time to ensure your appointment time is best fit to your schedule.
Last minute cancellations / No-Call-No Show appointments will be charged up to 50% of the service cost.
Your card will only be charged if you do not cancel your appointment before the 24-hour time frame or you no call/no show to your appointment.
AMC will attempt to contact the client in the event of a no call/no show before charges are made.
We understand life events occur and are asking we be notified as soon as possible.
Due to allergies and sensitives, we ask that you please keep in mind that perfumes, colognes, cigarette smoke, etc. may be allergy/asthma triggers to others around you. We appreciate your understanding to this situation.
Hydration is important to your well-being, and we encourage you to drink plenty of water before and after your appointments.
Please allow 6-8 weeks for scheduling Spa Packages.
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Gratuity is upon discretion.
Our practice is committed to providing a safe, respectful, and professional environment for all clients and staff. Any sexual, suggestive, inappropriate, or disrespectful behavior, language, gestures, or comments are strictly prohibited. Any violation of this Code of Conduct may be need for immediate termination of the session without refund, and permanent dismissal from Auburn Massage Centre.
Medical & Safety Considerations
If you are pregnant or planning to become pregnant, please note that massage therapy is not recommended during the first trimester. This policy is observed out of an abundance of caution, as the first trimester is a uniquely sensitive time.
Prenatal massage services are available for clients in the second and third trimesters and are tailored with special positioning and care to support comfort and well-being during pregnancy.
Please inform us of any medical conditions, recent surgeries, or health concerns when booking so we can provide appropriate care.
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